A user is anyone who can make or receive business calls using Phone.com. In most organizations, each employee who makes or receives calls will be a user. Good news! Adding more users might reduce your per-user rate.

Phone.com allows you to pick the right plan for each user, so you pay for only what you need. For example, if you are the business owner, you might want to be a Pro user to take advantage of features like call recording and video meeting transcription. However, the basic user option might be sufficient for people who work in the field and take fewer calls.

Yes! The more users you have, the more you save.

Pay annually and save 20%.

Yes. Once you have set up your account, you can add, change, or remove users.

Each basic user in your account will add 500 minutes to be used by any basic user in your account for inbound or outbound calling. For example, if you have 3 basic users in your account, 1,500 minutes will be available for use by any of those users. This applies only to basic users. All plus and pro users will have unlimited minutes.

Calling Minutes

Basic users who use more than 500 minutes of inbound or outbound calling in one month will be charged $0.039 per minute for each additional minute.

Text (SMS & MMS) Segments

The limit for a single SMS message is 160 characters; however, most modern phones and networks segment and rebuild messages up to 1600 characters.

Phone.com text messages are billed per segment. Users of the basic plan will incur a $0.0075 fee for each text segment that exceeds 1000 and a $0.020 fee for each excess picture segment.

Like others in the industry, Phone.com must bill customers under the laws and regulations set in place by tax authorities and regulatory agencies, including federal, state, and local regulators. These jurisdictions and agencies assess taxes, fees, and surcharges for telecommunications-related services and programs that solution providers, including Phone.com, are obligated to collect from customers and remit to these agencies. There are also some surcharges that telephone-related services providers are permitted, but not required to pass through to customers.

Taxes and fees that impact the telecommunications industry are frequently adjusted, based on your location, and subject to change without notice. If new or different taxes, surcharges, or fees are imposed on Phone.com, we will include those adjustments in applicable billings.

Detailed information is available on the Federal Communications Commission (FCC) website.

You have a choice in pricing options with Phone.com. Depending on your business needs, you can choose between our month-to-month or annual payment options. Save 20% by paying annually, or reserve the flexibility to cancel at any time by selecting month-to-month payments.

Phone.com’s solution allows you to send and receive text and image messages using your business phone number. The US wireless carriers have implemented registration requirements, limitations and fees for outbound text messages to their customers. Customers that wish to use Phone.com for text messaging will need to register and accept these additional fees. Learn more. Phone.com’s service is intended for conversational text messaging. Bulk or high volume SMS is available at an additional cost.